{"id":31710,"date":"2023-08-21T09:23:10","date_gmt":"2023-08-20T23:23:10","guid":{"rendered":"https:\/\/decyp.dev.ionata.com\/safe-children\/keeping-children-safe\/guide-to-tasmanias-child-safety-service\/making-a-complaint-to-child-safety-service\/"},"modified":"2023-09-21T14:57:39","modified_gmt":"2023-09-21T04:57:39","slug":"making-a-complaint-about-the-child-safety-service","status":"publish","type":"page","link":"https:\/\/decyp.dev.ionata.com\/ms\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/","title":{"rendered":"Making a complaint about the Child Safety Service"},"content":{"rendered":"<div class=\"block-emphasis\">\n\t<div class=\"block-emphasis__inner\">\n        <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\" id=\"key-information\">Key information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We\u2019re committed to protecting children and young people, and treating everyone with respect.<\/li>\n\n\n\n<li>You may wish to make a complaint about our service by phoning <a href=\"tel:0361663526\">(03) 6166 3526<\/a>.<\/li>\n\n\n\n<li>Your complaint could be about a decision we\u2019ve made, the service you\u2019ve received or staff behaviour.<\/li>\n<\/ul>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"formal-complaint\">Formal complaint<\/h2>\n\n\n\n<p>If you have a complaint, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>phone <a href=\"tel:61663526\">(03) 6166 3526<\/a><\/li>\n\n\n\n<li>email <a href=\"mailto:cyf.liaison@decyp.tas.gov.au\">cyf.liaison@decyp.tas.gov.au<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>It\u2019s preferable to talk through your concerns with our Client Liaison Officer over the phone.<\/p>\n\n\n\n<p>If you make a complaint by email, please provide as much information as possible. This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>details of who was involved<\/li>\n\n\n\n<li>date it happened<\/li>\n\n\n\n<li>attach any documents you have to support your complaint<\/li>\n\n\n\n<li>describe what would you like to see happen to resolve your concerns<\/li>\n\n\n\n<li>include your contact details.<\/li>\n<\/ul>\n\n\n\n<p>Your complaint will be treated confidentially.<\/p>\n\n\n\n<p>If you\u2019re not fully satisfied with the outcome of your complaint, you can ask for it to be reviewed by the Ombudsman Tasmania:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"tel:1800 001 170\">1800 001 170<\/a><\/li>\n\n\n\n<li><a href=\"mailto:ombudsman@ombudsman.tas.gov.au\">ombudsman@ombudsman.tas.gov.au<\/a><\/li>\n\n\n\n<li>GPO Box 960, Hobart, Tasmania 7001.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Formal complaint If you have a complaint, please contact us: It\u2019s preferable to talk through your concerns with our Client Liaison Officer over the phone. If you make a complaint by email, please provide as much information as possible. This includes: Your complaint will be treated confidentially. If you\u2019re not fully satisfied with the outcome&hellip;<\/p>","protected":false},"author":6,"featured_media":0,"parent":31682,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"ep_exclude_from_search":false,"footnotes":""},"page_category":[94,96],"page_business_unit":[],"class_list":["post-31710","page","type-page","status-publish","hentry","page_category-for-families","page_category-safe-children"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Making a complaint about the Child Safety Service - Department for Education, Children and Young People<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making a complaint about the Child Safety Service - Department for Education, Children and Young People\" \/>\n<meta property=\"og:description\" content=\"Formal complaint If you have a complaint, please contact us: It\u2019s preferable to talk through your concerns with our Client Liaison Officer over the phone. If you make a complaint by email, please provide as much information as possible. This includes: Your complaint will be treated confidentially. If you\u2019re not fully satisfied with the outcome&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/decyp.dev.ionata.com\/ms\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Department for Education, Children and Young People\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-21T04:57:39+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/\",\"url\":\"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/\",\"name\":\"Making a complaint about the Child Safety Service - Department for Education, Children and Young People\",\"isPartOf\":{\"@id\":\"https:\/\/decyp.dev.ionata.com\/#website\"},\"datePublished\":\"2023-08-20T23:23:10+00:00\",\"dateModified\":\"2023-09-21T04:57:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/decyp.dev.ionata.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Safe children\",\"item\":\"https:\/\/decyp.dev.ionata.com\/safe-children\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Guide to Tasmania&#8217;s child safety services\",\"item\":\"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Making a complaint about the Child Safety Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/decyp.dev.ionata.com\/#website\",\"url\":\"https:\/\/decyp.dev.ionata.com\/\",\"name\":\"Department for Education, Children and Young People\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/decyp.dev.ionata.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/decyp.dev.ionata.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ms-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/decyp.dev.ionata.com\/#organization\",\"name\":\"Department of Education, Children and Young People\",\"url\":\"https:\/\/decyp.dev.ionata.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\/\/decyp.dev.ionata.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/d2dl272p2irud0.cloudfront.net\/wp-content\/uploads\/2023\/08\/100079_Tas_Gov_no_tag_rgb_vert.jpg\",\"contentUrl\":\"https:\/\/d2dl272p2irud0.cloudfront.net\/wp-content\/uploads\/2023\/08\/100079_Tas_Gov_no_tag_rgb_vert.jpg\",\"width\":1154,\"height\":1069,\"caption\":\"Department of Education, Children and Young People\"},\"image\":{\"@id\":\"https:\/\/decyp.dev.ionata.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Making a complaint about the Child Safety Service - Department for Education, Children and Young People","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"ms_MY","og_type":"article","og_title":"Making a complaint about the Child Safety Service - Department for Education, Children and Young People","og_description":"Formal complaint If you have a complaint, please contact us: It\u2019s preferable to talk through your concerns with our Client Liaison Officer over the phone. If you make a complaint by email, please provide as much information as possible. This includes: Your complaint will be treated confidentially. If you\u2019re not fully satisfied with the outcome&hellip;","og_url":"https:\/\/decyp.dev.ionata.com\/ms\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/","og_site_name":"Department for Education, Children and Young People","article_modified_time":"2023-09-21T04:57:39+00:00","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/","url":"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/","name":"Making a complaint about the Child Safety Service - Department for Education, Children and Young People","isPartOf":{"@id":"https:\/\/decyp.dev.ionata.com\/#website"},"datePublished":"2023-08-20T23:23:10+00:00","dateModified":"2023-09-21T04:57:39+00:00","breadcrumb":{"@id":"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/#breadcrumb"},"inLanguage":"ms-MY","potentialAction":[{"@type":"ReadAction","target":["https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/making-a-complaint-about-the-child-safety-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/decyp.dev.ionata.com\/"},{"@type":"ListItem","position":2,"name":"Safe children","item":"https:\/\/decyp.dev.ionata.com\/safe-children\/"},{"@type":"ListItem","position":3,"name":"Guide to Tasmania&#8217;s child safety services","item":"https:\/\/decyp.dev.ionata.com\/safe-children\/guide-to-tasmanias-child-safety-services\/"},{"@type":"ListItem","position":4,"name":"Making a complaint about the Child Safety Service"}]},{"@type":"WebSite","@id":"https:\/\/decyp.dev.ionata.com\/#website","url":"https:\/\/decyp.dev.ionata.com\/","name":"Department for Education, Children and Young People","description":"","publisher":{"@id":"https:\/\/decyp.dev.ionata.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/decyp.dev.ionata.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ms-MY"},{"@type":"Organization","@id":"https:\/\/decyp.dev.ionata.com\/#organization","name":"Department of Education, Children and Young People","url":"https:\/\/decyp.dev.ionata.com\/","logo":{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/decyp.dev.ionata.com\/#\/schema\/logo\/image\/","url":"https:\/\/d2dl272p2irud0.cloudfront.net\/wp-content\/uploads\/2023\/08\/100079_Tas_Gov_no_tag_rgb_vert.jpg","contentUrl":"https:\/\/d2dl272p2irud0.cloudfront.net\/wp-content\/uploads\/2023\/08\/100079_Tas_Gov_no_tag_rgb_vert.jpg","width":1154,"height":1069,"caption":"Department of Education, Children and Young People"},"image":{"@id":"https:\/\/decyp.dev.ionata.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/pages\/31710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/comments?post=31710"}],"version-history":[{"count":9,"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/pages\/31710\/revisions"}],"predecessor-version":[{"id":36529,"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/pages\/31710\/revisions\/36529"}],"up":[{"embeddable":true,"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/pages\/31682"}],"wp:attachment":[{"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/media?parent=31710"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/page_category?post=31710"},{"taxonomy":"page_business_unit","embeddable":true,"href":"https:\/\/decyp.dev.ionata.com\/ms\/wp-json\/wp\/v2\/page_business_unit?post=31710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}