{"id":24904,"date":"2022-09-27T15:35:06","date_gmt":"2022-09-27T05:35:06","guid":{"rendered":"https:\/\/www.decyp.tas.gov.au\/?page_id=24904"},"modified":"2023-09-21T14:54:19","modified_gmt":"2023-09-21T04:54:19","slug":"complaints-youth-justice-service","status":"publish","type":"page","link":"https:\/\/decyp.dev.ionata.com\/vi\/about-us\/contacting-us\/complaints-youth-justice-service\/","title":{"rendered":"Making a complaint about Services for Youth Justice"},"content":{"rendered":"<div class=\"block-emphasis\">\n\t<div class=\"block-emphasis__inner\">\n        <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\" id=\"key-information\">Key information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Your complaint could be about a decision we\u2019ve made, staff behaviour, or the support or care we\u2019ve provided.&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Young people in detention can make a complaint to any staff member (for example, their Youth Worker), fill out a complaint form or talk to the Advocate for Young People in Detention.&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">To make a complaint on behalf of a young person in detention, contact the Centre Manager.&nbsp;&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Complaints about community youth justice can be made to the Client Liaison Officer.&nbsp;<\/li>\n<\/ul>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-make-a-formal-complaint-as-a-young-person\">How to make a formal complaint&nbsp;as a young person<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">A young person in detention can make a complaint by completing a complaint form and putting it in one of the lock boxes in the detention centre.&nbsp;Young people are encouraged to talk to the Advocate for Young People in Detention if they have any concerns or want help to make a complaint.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">As a young person you can choose who the complaint is sent to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Centre Manager&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Secretary&nbsp;&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Ombudsman&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"making-a-formal-complaint-on-behalf-of-a-young-person\">Making a formal complaint&nbsp;on behalf of a young person<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">If you are making a complaint on behalf of a young person in detention or about custodial youth justice, please contact the Centre Manager:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">phone: 03 6362 2311<\/li>\n\n\n\n<li class=\"has-medium-font-size\">email: <a href=\"mailto:youthjusticeservices@decyp.tas.gov.au\" target=\"_blank\" rel=\"noreferrer noopener\">youthjusticeservices@decyp.tas.gov.au<\/a>&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">mail: 4260 Meander Valley Road, Deloraine, TAS 7304&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"complaints-about-community-youth-justice\">Complaints about community youth justice<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">If you have a complaint about community youth justice, please contact the Client Liaison Officer:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">phone\u202f<a href=\"tel:61663526\" target=\"_blank\" rel=\"noreferrer noopener\">(03) 6166 3526<\/a><\/li>\n\n\n\n<li class=\"has-medium-font-size\">email\u202f<a href=\"mailto:cyf.liaison@decyp.tas.gov.au\" target=\"_blank\" rel=\"noreferrer noopener\">cyf.liaison@decyp.tas.gov.au<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\">It\u2019s preferable to talk through your concerns with the Client Liaison Officer over the phone.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-to-include-in-your-complaint\">What to include in your complaint<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">If you make a complaint in writing, please provide as much information as possible. This includes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">details of who was involved&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">date it happened&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">attach any documents you have to support your complaint&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">describe what would you like to see happen to resolve your concerns&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">include your contact details.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\">Your complaint will be treated confidentially.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"review-of-a-complaint-decision-and-outcome\">Review of a complaint decision and outcome<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">If you\u2019re not fully satisfied with the outcome of your complaint, you can ask for it to be reviewed by the Ombudsman:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">phone: <a href=\"tel:1800%20001%20170\" target=\"_blank\" rel=\"noreferrer noopener\">1800 001 170<\/a>&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">email: <a href=\"mailto:ombudsman@ombudsman.tas.gov.au\" target=\"_blank\" rel=\"noreferrer noopener\">ombudsman@ombudsman.tas.gov.au<\/a>&nbsp;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">post: GPO Box 960, Hobart, Tasmania 7001.&nbsp;<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>How to make a formal complaint&nbsp;as a young person A young person in detention can make a complaint by completing a complaint form and putting it in one of the lock boxes in the detention centre.&nbsp;Young people are encouraged to talk to the Advocate for Young People in Detention if they have any concerns or&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":29624,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"ep_exclude_from_search":false,"footnotes":""},"page_category":[98],"page_business_unit":[],"class_list":["post-24904","page","type-page","status-publish","hentry","page_category-about-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - 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