- About the law and legal responsibilities in providing service of alcohol to customers
- How to serve and sell alcohol responsibly
- How to assist a patron to drink within appropriate limits
- How to identify alcohol-affected customers
- How to refuse to provide alcohol to those customers who are intoxicated
- How to use appropriate communication and conflict resolution skills to handle difficult situations
- Participate in simulations and practical demonstrations
- Watch videos
- Participate in discussions
- Answer questions
- Participate in classes with guest speakers
- Responsible service of alcohol is a legal requirement for students who wish to work with alcohol products in the Hospitality and Tourism industries.
