Key information

  • We’re committed to protecting children and young people, and treating everyone with respect.
  • You may wish to make a complaint about our service by phoning (03) 6166 3526.
  • Your complaint could be about a decision we’ve made, the service you’ve received or staff behaviour.

Formal complaint

If you have a complaint, please contact us:

It’s preferable to talk through your concerns with our Client Liaison Officer over the phone.

If you make a complaint by email, please provide as much information as possible. This includes:

  • details of who was involved
  • date it happened
  • attach any documents you have to support your complaint
  • describe what would you like to see happen to resolve your concerns
  • include your contact details.

Your complaint will be treated confidentially.

If you’re not fully satisfied with the outcome of your complaint, you can ask for it to be reviewed by the Ombudsman Tasmania:

Safe children

  1. Need help now?
  2. Guide to Tasmania’s child safety services
    1. Reporting concerns about the safety or wellbeing of a child
    2. Your rights as a child or young person in care
    3. About the Child Safety Service
    4. Child Safety Service Care Teams
    5. The role of the Court in keeping children and young people safe
    6. Keeping children and young people connected with family
    7. Supporting families to keep their children safe and well at home
    8. Bringing Baby Home Program
    9. Guardianship transfer for children in Out of Home Care
    10. What is Out of Home Care?
    11. Returning to your family after being in care
    12. Child advocates for Out of Home Care
    13. Making a complaint about the Child Safety Service
    14. Child Safety Practice Framework
  3. Safeguarding Children and Young People
  4. Youth Justice Services
  5. Adoptions and permanency
  6. Out of Home Care in Tasmania